In Short - I'm done caring so hard about fiverr. This details why you may want to re-think what basket you put your eggs into if you're thinking of being a Serious seller here. If you are perfectionist ... go somewhere else.
Fiverr is not the place for you.
It has become more evident to me that fiverr shows no signs of wanting to police the problems that plague this platform in terms of buyer/seller experiences and Seller Protection.
Here is what happened this week as well as a brief idea of how my gig works in regards to a client who was allowed to leave a 1 star rating on my gig and not read what he bought. On top of that , he is literally one of the biggest known internet scammers in the Porn/Casino business apparently... Which was news to me after I had the issue with him.. Lets dive right in.
In order to save time , I'll stick this in bullet point fashion.
The gig he bought was my testimonial gig and it clearly states what is worn for that gig.
It also shows the background used for the normal delivery... several sample videos under it show what I wear and exactly what the video will be delivered looking like. I wear the same exact clothes in every single video unless the wardrobe extra ($10 is bought) ... That's just how my gigs and many others work in the video biz here.
So here is what happened:
Buyer purchases gig for $30. This covered the cost of me reading his script. That's it. Except .. he casually puts at the bottom of his script "Dress professional and successful. NO HATS. NO identifying pictures in the shot. Do not use the same background as other videos you have done in the past please."
Seeing now that this buyer has obviously not paid for the extra background.. I went ahead and recorded the video assuming he would simply pay the $10 to change it later. Or at the very least I would just comp it for free. The clothing I wear (the black shirt) is professional enough to make spokesperson videos and product commercials.. So I figured it would be enough for his video.
Keep in mind , the gig clearly states what is offered by default and that clothing is an extra $10 fee. Background changes are as well. ($20 of extras he is asking for now through his script)
I send a message just in case about the shirt. "*fyi -The default black shirt is worn for all videos unless the +$10 wardrobe fee changes it to the ButtonDown French Cuff black shirt."
Some hours later I record the video. He responds back nearly 12 hours later "i do not want you to wear the same shirt you wore on other videos. any other shirt sill do.i am not paying 10 bucks for you to change your clothes."
Seeing as it's not the "professionalism" of the shirt.. but that it's the fact that he wants it to look "Different" is the problem here. And he showed no sign of paying for it.. Also , this is rude as hell of him.
The problem here is.. The work he ordered was already done by the time he got back to me.. And it was done in the way specified in the gig. The are several samples shown to the buyer .. the gig intro .. the sample videos I've done in the past.. The person has every chance to see what he is buying , pay for anything extra , or ask questions.
To resolve this for them. I sent him 2 alternate backgrounds.. That did not solve it.
I offered to charge only $10 to wear the new shirt AND REDO THE WHOLE $30 SCRIPT FOR FREE.
But that didn't solve it...
Client leaves a 1 star review after saying how he spends "Thousands on fiverr every month"
Clearly there was no helping this buy figure out what he bought or remedying the situation even by offering now what should be $40 of free stuff to him if I included the cost of actually redoing the $30 script WITH the changed background AND different shirt.
In short .. we did everything we could to please this guy aside from re-recording a big script in a new shirt for FREE when it's CLEARLY LISTED ON THE GIG AS AN EXTRA.
So .. I do a little research on this guy... Because .. well.. once I know who you are.. and you leave a dent on my business.. I wan to see how you treat others.. cause I'm a pretty easy going guy until you piss me off. Low and behold .. he runs a Porn + Casino Turnkey business and has over 14 SCAM REVIEWS on sites like pissedoffconsumer and ripoffreport... There are over 8 different sites containing 1 or more than one customer reviews about this guy stealing THOUSANDS OF DOLLARS from people.. He was claiming that the websites + Turnkey porn/casino businesses he sells them will make them lots of money.. And these people werent getting results.. thousands of dollars down the drain apparently.. These people were PISSED OFF CONSUMERS.. of his product or service.
If you typed in his name... Google would finish off the rest of it with "Lawsuit"
So if his name was Donny Dumbo .. It would type "Donny Dumbo Lawsuit" for you!!
Under that would be the words "Scams.. etc.. etc.." He is a BIG INTERNET SCAMMER.
After realizing how crap his attitude really was towards me.. I went to fiverr with a screenrecording showing our whole conversation .. how everything is listed in my gig .. how he didnt want to pay .. how he is a major internet scammer on tons of website and recognized by the google search .. etc.. etc..
Fiverr basically assured me that they were not going to let him cancel his order on me.
But he sure was allowed to leave a 1 star rating after saying "The Actor is fine" about the video. It's purely that he was not happy with having to pay extra for the things he wanted.
So if you are a serious seller and you expect fiverr to have your back... Get that crap out of your head. Fiverr doesnt care about you. They care about the "Thousands of dollars a month" that guy is spending on fiverr.com to scam all his clients elsewhere.
Read between the lines. Fiverr doesnt care about the seller. And this experience has shown me that. Generally fiverr is very good at seeing these morons and helping me out. But after realizing that this guy really DOES spend thousands on fiverr.. Fiverr didnt want to piss him off.. So they let him crap on me. That's fine -- I'm done caring about how clients feel about their interaction with me on fiverr.com If they are idiots , I'm going to make them know and feel like the idiots they are.
Fiverr is also ignoring my 2nd screencapture where I showed them even more sites and reviews of how this guy treats others on the web. They arent even answering my ticket.
As further proof that there is really no avoiding this situation.. I sent in ANOTHER screen capture to show them that ANOTHER client made THE SAME mistake with me... I mean THE EXACT SAME mistake with me AS I WAS MAKING OUT THAT TICKET!!!!.. But this guy was cool enough to just say "Oh ok don't worry about the shirt then" ... And we delivered his 5 star order with a glowing review.
It's a simple case of... Buyer's DONT READ. And for the most part that is ok... AS LONG AS THEY DONT GET TO LEAVE 1 STAR REVIEWS ON YOUR GIG BECAUSE OF IT.
Fiverr is freelance kindergarten. Spend your energy elsewhere. Or be prepared to eat a lot of crap like this and feel like nothing you can do will ever earn you the support of those who take a commission from you. Whether you make $100 or $2000 per month on fiverr.
They care more about the buyer.. and this experience was all the proof I needed. So sad..
PS: I'm also in the process of removing another 1 star review from a guy who ordered my consultation gig.. again not reading when I am available to chat ... decided to go on an unannounced 2 week visit to china while telling me his products are on the way... Then comes back today while I'm sleeping .. talks to my wife on skype and sets up an appointment for 9pm MY TIME... We make double sure MY TIME was in there... The guy ends up trying to contactt me 2hrs before that ... gets all pissed off and says "If it takes more than 2 weeks to get in touch with you , we shouldnt work together" And leaves a 1 star review... So I got back to him (before the 9pm appointment we set earlier today) .. And told him of his mistake... He realizes this... And agrees to change it (tomorrow after he wakes up).Tells me he has already hired another person for the task already too... (thank God!)..... --
I finish with ... PS: We have an an appointment in 4 minutes (It was 8:56 MY TIME)
I have him on video saying he'll remove it and I sent it to fiverr customer support.
If they dont fix that.. I swear to God..
*Update on this issue directly above--- Fiverr support failed to fix that ticket.. They actually ignored me completely on this new ticket. I basically told the client I had "my own plans" for a video for his company instead...
Yea the gloves came off. Long story short.. He emailed fiverr ,got the review removed ..
For some reason the client actually wanted to still order a video from me....
And I turned that into a 5 star review and that same client sent 2 more products .. already another $100-$150..
The point is .. fiverr is so bad at supporting the seller.. this entire thread is proof of that. If I did something so wrong so as to deserve a 1 star review from this guy .. how the hell did I turn that right into $200 dollars..?
What it comes down to is .. 20% of people are dumb.. And/Or there are a lot of dumb people on fiverr. I'm going to treat them accordingly because being professional earns you Jack $hit in the eyes of fiverr. You can dot your I's and cross your T's all you want. They dont care about you. This week was proof for me and marks the day I stop caring about this. Watch my 99% (Been at 100% for 2 years) rating swirl down. And ask me if I care anymore.
I dont even care to spellcheck/review the above rant. If anyone wants clarification get in touch with me.
I've started backing off of fiverr to fulfill other more soul-fulfilling things with my life. This place brings me down so much these days.. It's a shame there has to be so many stupid buyers who make it hard here. I can't make people read... and I shouldn't have to. Shame on fiverr customer support for not seeing how big of a scammer and incompetent buyer this guy was.. And for him to leave a review because he was too cheap to buy what he wanted is ludicrous. What a stupid experience.