Fiverr Forum

Dec 11, Someone Will Not Like This Response I Use when Asked "For More Details" LOL


#1

Okay, this is likely to be seen by some as more than a little “aggressive” or …you know… I guess I would say this, it’s on the other side of the spectrum from the Joy this is Jo (@OldBittyGrandma) who I love and respect to the max.



And, of course, this is not the way for everyone (or perhaps anyone else) However, in the spirit of sharing… Here’s what I write when I get messages like this…



An actually COPY and PASTE from Messages (Name removed to protect the innocent --and that ain’t me baby)


This message is related to your gig I will give you a surefire method to Get Local Media Coverage for your business or cause using a Publicity idea you love GUARANTEED for $5

Hi , I would like more clarification in exaclty what you can do? with examples pls.


To which I reply....
Thank you for your interest. The best example is the one you get upon ordering. And, that's why I have a 100% satisfaction guarantee. If after I deliver, it wasn't what you thought, isn't what you need, or you decide you don't like how I spell my name... Let me know, and you'll get a 100% refund directly from fiverr...

It's the only way I can offer these services for so little is if I reduce "explanation" time and focus on "implementation" time.

Cheers,

Anarco.



#2

That’s really weird. I hate things like that where they dont tell you even a SLIGHTEST HINT Of what’s going on :confused:


#3

Yeah, right? :o) Add to that, there’s a rather entertaining video & a rather complete description. At the end of the day, this is a $5 decision. I don’t mean to be dismissive of anyone for whom that’s a serious decision. However, even if it is a serious decision, it needs to be understood that to ask someone to walk you though an individual “sales pitch” for $5 is also a big deal.


#4

You’re an epic guy Anarco.


#5

The problem with that is you’re opening yourself up to negative feedback. Some people are spiteful, and won’t want a refund, they will want to put negative feedback. So they’ll put negative feedback and get Fiverr support to refund them. So then you’re left without the 4 bucks and negative feedback. Offering a refund without an explanation of is just asking for it.



What I would recommend doing is write up an explanation, save it to notepad or something and when someone asks for it simply copy/paste it.


#6

BigBadBilly, while I understand your point and it’s without a doubt prudent. I will say that I’ve had no such issues.



I also include information on “How to Request a Refund” when I deliver any gig. So most people who have ever asked for one or gotten one, has always used the “Request Cancellation” feature as I show them in video.


#7

I understand that, and that’s great. I used to do the same thing. But buyers are getting more critical, and as they realize how the Fiverr system works, they also realize that writing that is a way to help insure you don’t get bad feedback. Sooner or later you’ll get the one A-Hole that won’t use the ‘Got problems’ tab. I’ve had 2, that have done just what I said. I worked it out with them in the end but it could have went either way. My point is simply this. You can’t discount something because it hasn’t happened yet. And buyers are quickly learning to tell that messages such as ‘Use the reject order button, and refund’ are simply ways to avoid negative feedback.



We all got to do what works best for all of us. I’m just giving a friendly warning, coming from someone who did just what you do now. (And, at times… I still do. Shame on me.).


#8

Of course not, that would be utterly irrational. Black Swans and all that.


#9

That’s really weird. I hate things like that where they dont tell you even a SLIGHTEST HINT Of what’s going on :confused:


#10

Yeah, right? :o) Add to that, there’s a rather entertaining video & a rather complete description. At the end of the day, this is a $5 decision. I don’t mean to be dismissive of anyone for whom that’s a serious decision. However, even if it is a serious decision, it needs to be understood that to ask someone to walk you though an individual “sales pitch” for $5 is also a big deal.


#11

You’re an epic guy Anarco.


#12

The problem with that is you’re opening yourself up to negative feedback. Some people are spiteful, and won’t want a refund, they will want to put negative feedback. So they’ll put negative feedback and get Fiverr support to refund them. So then you’re left without the 4 bucks and negative feedback. Offering a refund without an explanation of is just asking for it.



What I would recommend doing is write up an explanation, save it to notepad or something and when someone asks for it simply copy/paste it.


#13

BigBadBilly, while I understand your point and it’s without a doubt prudent. I will say that I’ve had no such issues.



I also include information on “How to Request a Refund” when I deliver any gig. So most people who have ever asked for one or gotten one, has always used the “Request Cancellation” feature as I show them in video.


#14

I understand that, and that’s great. I used to do the same thing. But buyers are getting more critical, and as they realize how the Fiverr system works, they also realize that writing that is a way to help insure you don’t get bad feedback. Sooner or later you’ll get the one A-Hole that won’t use the ‘Got problems’ tab. I’ve had 2, that have done just what I said. I worked it out with them in the end but it could have went either way. My point is simply this. You can’t discount something because it hasn’t happened yet. And buyers are quickly learning to tell that messages such as ‘Use the reject order button, and refund’ are simply ways to avoid negative feedback.



We all got to do what works best for all of us. I’m just giving a friendly warning, coming from someone who did just what you do now. (And, at times… I still do. Shame on me.).


#15

Of course not, that would be utterly irrational. Black Swans and all that.


#16

That’s really weird. I hate things like that where they dont tell you even a SLIGHTEST HINT Of what’s going on :confused:


#17

Yeah, right? :o) Add to that, there’s a rather entertaining video & a rather complete description. At the end of the day, this is a $5 decision. I don’t mean to be dismissive of anyone for whom that’s a serious decision. However, even if it is a serious decision, it needs to be understood that to ask someone to walk you though an individual “sales pitch” for $5 is also a big deal.


#18

You’re an epic guy Anarco.


#19

The problem with that is you’re opening yourself up to negative feedback. Some people are spiteful, and won’t want a refund, they will want to put negative feedback. So they’ll put negative feedback and get Fiverr support to refund them. So then you’re left without the 4 bucks and negative feedback. Offering a refund without an explanation of is just asking for it.



What I would recommend doing is write up an explanation, save it to notepad or something and when someone asks for it simply copy/paste it.


#20

BigBadBilly, while I understand your point and it’s without a doubt prudent. I will say that I’ve had no such issues.



I also include information on “How to Request a Refund” when I deliver any gig. So most people who have ever asked for one or gotten one, has always used the “Request Cancellation” feature as I show them in video.