I have used fiverr about 10 times. Most jobs average 50+ and experience has been good. However, on my recent purchase, seller did not deliver by deadline. Seller agreed to cancel.
I have payed $57.75 in total and now offered $50 website credit. This is a deceptive refund policy that begs for class action lawsuit. I have never heard of a company that still charges you (partially) for something that is NOT the customer’s fault. Then have the galls to hold hostage on the rest of the money as store credit. Not to mention ANOTHER set of “fees” when I return to utilize my store credit. Wow.
I am based in Australia so my Consumer Protection is limited but if this happened in Australia, Fiverr would close within few months - I can name a few straight away who did something like this - all gone. Btw, opening a ticket with them gets you a solid “NO, take it or leave it reply”. I wish I could make a dodgy company with a fancy “Terms and Conditions” and swindle consumers without a care in the world. Nope, doesn’t work.
So I opened dispute Paypal and now my Fiverr account is immediately locked out with a threatening message. I have seen corporate greed on many levels but Fiverr takes it to a whole new experience. I usually don’t invest time and energy for meager 50 but only when the opposition is blatantly arrogant about it. If Paypal doesn’t do anything I will ring AMEX and just reverse it so my bank can fight with Paypal and then Paypal can fight Fiverr. I have done it many times so anyone readying this you can do it too. Don’t care if I get money back but I will laugh $50 worth.
Here comes the level 2 sellers to defend the hand that feeds them.
If you want to continue buying from seller, be aware that refund policy is not even a refund. It’s a ploy. You lose money as soon as your seller doesn’t deliver.