Fiverr Forum

"delivered on time" rating randomly dropping

I usually get around 5 orders a week and they have recently dropped to 0 for a while now (thats not the problem)
but my “delivered on time” rating dropped from 99 to 89 % for no reason, as i said I havent had an order in a week or so, and even then, my orders are always on time?

Is there something that I should know?

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Your on-time delivery % is calculated based on the number of orders you’ve delivered in the last 2 months (60 days), not just the last week.

So, in the last 2 months, were you ever late at delivering one of your orders? If so, that’s probably the reason why your on-time delivery rating is dropping.

If, however, you believe that your on-time delivery % is not reflecting the right %, you can contact support at https://www.fiverr.com/support_tickets/new.

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