This is something that irritates me too. I don’t understand why some sellers don’t simply send a “thanks for ordering” message. I had got over my irritation about this but unfortunately a seller has now caused me to be irritated about it again.
I placed an order with 5 day delivery time, nothing huge but I wanted to try someone out.
Yesterday was day 4 and I hadn’t received any communication. Eventually, I sent a message, having delayed because I don’t want to appear like the typical anxious/demanding buyer, I also did need to know that the order was going to arrive at least close to on time.
I received a response almost immediately assuring me that it would be on time so I waited til today. 30 minutes or so before it was due, I got the delivery - empty, with just a message explaining that it would be late and that they didn’t want to be penalized - “Thanks for understanding” was the end of the message.
It was a little annoying but as I had said I didn’t mind it being a bit late I said nothing, I don’t mind doing this with people I buy from regularly but first order is a bit… meh…
Approx 2 hours later I got a message to say that the order I had placed was not right, so I needed to pay an extra $5. I grumbled to myself but they were right, I had read the gig wrong so I asked them to send me a custom extra to cover it.
They sent it, with an additional 5 days!
I questioned their rationale in a polite but firm way, stating that I had been accommodating, could they do it quicker. I immediately got a cancellation request as I am sure they felt they were going to get a negative review and they probably hadn’t even started yet. Disgusted, I questioned why they were cancelling reminding them that they had said, just yesterday, that the order was fine and would be completed on time. No response.
So I cancelled.
A Level 2 Seller with great reviews, description and profile.
For those sellers who complain that buyers are unreasonably demanding about communication, consider that they may have had a similar experience to mine with their last seller. This is one of VERY few orders that went wrong on me so I will probably not become a demented demanding buyer, but remember that this will be some buyers only experience on Fiverr.