This is sort of urgent and I didn’t realize how weird of a situation I was until now…
After I delivered an order to a new buyer, he requested revisions about 20 hours before the delivery was going to be automatically be marked complete. He is new, so he didn’t know to formally request modifications; instead, he just informally requested changes in chat, which I have since provided but I also sent them through chat (as opposed to re-delivering) because the initial deadline is already up and I didn’t want to be late.
After delivering the changes, I sent him a request to extend the delivery time but he has not been online since. There is a banner on the top of the order that says “THE BUYER HAS 4 DAYS TO RESPOND,
OR THE REQUEST WILL BE AUTOMATICALLY WITHDRAWN” but I don’t know if this order will be considered late because I opened this request. I initially delivered well within the deadline on Friday night but he didn’t give feedback until Monday morning, and I provided revisions Monday afternoon.
Should I keep everything the same or should I withdraw the request so there is no chance my order will be marked as late and then promise to do revisions after the order is complete through the inbox feature?
I am not sure what is the best. I am happy to provide the buyer with whatever changes they request but I do not want to be penalized for them being offline when the delivery time needed to be extended.
Please let me know what I should do. Thank you very much!