Fiverr is no doubt the best platform for many of us, including me.
But recent I have had real bad experience
And I need some expert/ seniors opinion in this.
Or maybe we designers should somehow let fiverr know about this so they consider this in the next
1) Delivery Time of designers
2) Request Revisions limitation
Fiverr tells us, to provide full order submission within the given timeframe.
If we need to show a sample before actually delivering an order we should do it before the delivery time ends.
But I don’t understand in that case, how should we offer 24 hours service?
Often the buyer fails to reply back within hours, or due to timezone differences its hard to get opinions within the timeframe.
And if by some means we manage to get talking with the buyer on verification of that sample.
And god knows what the buyers thinks, and rejects that final delivery because he came up with a last minute change to it.
To that the order fails to deliver on time ( and gets marked as LATE)
_Okay and If we submit the very recent file with modification on that deliver your order button, _
we still see **" late"**
And what worse is ( if we submit any random file or rough draft) Fiverr has an issue with that too.
They gave me a warning, and when I submitted another sample they demoted me :@
I don’t understand how and what should be done in this aspect?
If someone is willing to offer 24 hours express service, and is getting say more than 15-20 orders.
How on earth is that seller supposed to manage with all this ??
All these LATE orders then haunts the sellers like if it is his fault,
Fiverr takes action againt them… for this very reason.
HIGHLIGHTING HERE : ( the buyer has no issue with those random files submissions or sample submission first and he is cooperating completing, he is not complaining the seller or Fiverr support)
Then why fiverr has a problem with it?
Isn’t a buyer seller relation supposed to be dealt between them? Just like how CS says, they can’t do anything about the review/feedback.
What more is if we request the buyer to extend the delivery time ( he replies like after 17=20 hours when the delivery time has already been reached) and again late
And if we don’t offer 24 hours service and write delivery withing 3-5 days ( the sales either falls or stops)
Because buyers love to get fast service without paying extra
Due to this very reason they have demoted me for 30 days
I have lost my level, my orders were 70+ and now I have NO NEW ORDER.
My sales have been effected, stats gone down.
My gig had been lost. CS keeps telling me my profile is effected due to demotion and cancellations.
Can some senior Designer please help me with this? And Please sellers find a solution to this problem.
2) There should be a limit to" request revision button" where only those revisions should be allowed which the seller has stated in that package, if a buyer utilizes all those revisions, he should not be allowed to request a revision until he pays more for that
I have had several such bad experience, and I think many of the designers would agree to this.
where my gig offers no revisions, and the seller keeps requesting for revisions. If I tell them to pay more ( they are like : " why should they pay more, I am forcing them to upgrade, when they haven’t received what they wanted, or they ask me to refund)"
I mean seriously man ? What about all those designs that were shown to you? the time spent? and what more the concepts wasted.
_And you want a refund?
**If we contact CS in this regard, they are like its buyers wish we can’t do anything. **
And they cancel the order themselves.
And Fiverr Cancellation has a god damn effect on the profile
I have had both the experiences, and even after getting 5 stars regularly its been 5th day and my profile
has been destroyed completely ( CS saying that cancellation delivery time has an effect on profile and they can’t help me, also they say, they can’t do anything")
Please someone help, what should I do?
My profile,gigs have been effected. I am finishing my OLD orders, no new order from 5 days, although i am getting regular reviews on them.
Still gig is not improving, no performance change