I went fulltime on Fiverr two years ago and literally, spent every waking hour since then trying to improve my gig, increase orders and provide exceptional customer service.
Last week, Fiverr made changes to the platform and when I went to click on my own gig (As I do every now and again), I realised I had suddenly “paused” the Gig by mistake as they had introduced a new feature so that when you hover over your gig, there are now options to click on - hence by mistake, I had clicked pause. Immediately I activated the Gig again.
In two years, I have never gone more than 48 hours without orders or messages but for more than 3 days, I heard nothing. I then searched for my gig but it was nowhere to be found. Having emailed customer service they told me to wait for the gig to be reviewed as this needs to happen when gigs are re-activated.
5 days later (yesterday) the gig was reactivated and it is now near the bottom of page three for both keywords and average customer reviews. CS tell me this is due to their algorithims and that they give preference to sellers with top/frequents reviews.
Thing is, nobody has anywhere near my number of 5 star reviews and neither do they fulfill anywhere near the number of orders I do every few days. I’m not only in a panic over this but extremely annoyed to be thrown into a sandbox having worked so hard for two years to be at the top. For the first time in two years I am not only absent in the top few gigs but absent in the the first few pages and for five days, I have not received a single contact from new customers - something which usually happens several times a day.
Has this happened to anyone else, or anything similar? Would appreciate some advice!