I’ll make this short and concentrate the information as much as I can. I’m not really looking to rant or complain, I’m mostly trying to get a different perspective or opinion from other fiverr community members.
Long story short:
I’ve recently had a buyer sending me an image which he claimed to have done himself in paint and if I could provide the SAME image in vector format. Mistakenly I said yes, I mean, I never thought about it at that point.
I did what the customer asked, sent him the files, got a 5-star review and even assisted him further via chat/inbox with other questions and matters.
Approximatively 12 hours later I get an e-mail saying that my gig was Denied due to Copyright Infringement. I did some digging on what could’ve went wrong and came to the following conclusion. The design that the customer claimed to be his own, was actually not, and did indeed violate Fiverr Terms of Service. Obviously the owner of the design made a copyright infringement report and my gig got taken down.
I’ve already contacted Customer Support regarding this matter, provided a logical and detailed explanation, provided the order number, various screenshots and my personal opinion about this. I was very polite to both Customer Support and the customer that got me into this(although partially it is my fault also, and I assume it).
I’ve offered the customer a redesign, told him what happened and he even offered to open a ticket himself to help me out.
My question is, do you think this is fair? What would you do in my case? Based on this example you can basically ban anyone on fiverr by just asking him to vectorize a design and then file a complaint. All that I want is a fair and just approach to my case and not just an automated generic message, because that’s what I got from Customer Support until now.
I also definitely don’t want to spam Customer Support with messages or tickets, because that’s not a principle I believe in.
Thank you very much for actually taking the time to read this. I will appreciate any input or thought regarding this matter!