Desperate for help please


#1

When I set the account up I misspelt my email address I purchased a gig but the problem is when I try change my email it tells me to follow instructions to my original email that doesn’t exist I can’t find any contact numbers for any help this is my last resort. Any help would be much appreciated. Thanks in advance.


#2

Hrm, I’m afraid we cannot help you with this. Try reaching out to Customer Support for help. Alternatively, maybe try creating the misspelled email with XYZ provider. It’s a pain, but it’ll solve the issue.


#3

Just tried that and unfortunately the email is already taken what a nightmare thank you anyway. Is there no contact numbers at all?


#4

Customer Support works on a ticketing system only. Go ahead and submit :envelope_with_arrow: a ticket to get the ball rolling. Goodluck!


#5

Good luck! Just wanted to add, maybe mention in your ticket to Customer Support that it might be a good idea to have one type the email twice on account creation, like the password, to make reasonably sure it´s not misspelt.
They can forward suggestions to whom it may concern.