I am currently working on an order for a buyer for a CV and cover letter review and edit. I have delivered the first draft of both documents with, as my package outlines, rewrites, edits and feedback on how to improve. I have completely rewritten the CV and added extensive comments where extra information could be added - same with the cover letter. This is actually even beyond the description of the package, but I’ve certainly met all the services described.
I sent this to the buyer who told me I haven’t done anything except cross out the CV (?) and that I am not a good seller and they want a refund. I am concerned as I don’t think this buyer is aware of how to download the new documents and while I’ve tried to explain, letting them know that I will make changes to ensure they are happy, I feel that I will either have to cancel or they will leave a bad review.
Can anyone advise of the best way to proceed? Of course I would ideally resolve things with the buyer but from their messages they seem very frustrated. I am a new seller and I’m very worried that this will affect my ratings.
Is it better to cancel this now?