This is a little bit of a rant, but I am also hoping to call attention to this issue as this is the second time this has happened to me.
I am absolutely devastated, an order that was marked complete over 4 days ago has been cancelled by the buyer, despite me having completed the work to his full satisfaction.
I spent almost 30 hours on this project with multiple revisions completed, and at NO point did the buyer ever communicate to me that the project was not completed to his satisfaction, in fact he was very pleased and encouraging throughout the whole process.
Her are some screen shots as resolute proof of this.
I received a notification today that the order was cancelled by the buyer, even though it was delivered on time to his full satisfaction.
I am outraged that I will not be getting paid for this for this job,I spent a full work week illustrating this image, I am a dedicated Fiverr seller and have recently been awarded the ‘Fiverrs choice’ award, the platform takes 20% of my earnings and yet completely screws me over.
This order has been cancelled with absolutely no imput from me whatsoever, my opinion was never asked and no opportunity has been given to me to dispute this.
Reading through the Fiverr terms and conditions it states:
“Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. Buyers may rate their experience with the Seller on the Order Page, including the overall level of service quality received.”
I delivered this order was completed on time to a high standard, completing everything that was asked of me by the buyer, and he expressed multiple times he was satisfied with the order.
I feel like he was able to cancel this as he never approved the order, but it was automatically marked as complete as he works long shifts.
Due to loosing my job several months ago due to Coronavirus Fiverr is my only source of income, if I am not compensated for my time on this project my prospects of eating this month are slim.
The fact that Fiverr has deemed I will not be paid for this is absolutely criminal.
I am so confused and bewildered by this outcome, I’m devastated and have been in tears as I have no idea how I’m going to make it through the month without this money I was relying on.
I have sent an email to Fiverr support, but have not recieved a response.
Any advice would be much appreciated.
This was my response from Fiverr support:
What they are referring to is the fact that half way through, the client realised I was working in portrait, and he wanted it landscape.
So I said ofcourse, no problem, my mistake, and offered to change it no extra charge, no problem.
The buyer stated it was fine and just to keep it the way it was, and then I continued to do many more hours of work on it from there. He could have easily stated he was unhappy then.
P.s Thankyou for all the support guys, it means a lot.