I am a Level 2 seller and was recently demoted for receiving my 2nd warning on Fiverr for feedback manipulation. I accept that the first warning was warranted (I am not going to get into it) but this time I felt like I did not violate Fiverr’s TOS and here is why:
Fiverr’s TOS about feedback manipulation states: Asking another user to edit or remove feedback, or specifically asking for positive feedback, is not allowed and is a violation of our TOS.
So with that in mind, here is the message I sent to my client word for word which resulted in the TOS violation.
"I don’t appreciate your review. It doesn’t match the hard work I put into your store. Maybe think more about it next time before leaving a bad review because it really hurts my future."
I understand now that it was wrong of me to send this message as it was in the heat of the moment and I now believe that “the customer is always right”, however, I do not think it violates the TOS as I never asked the customer to edit or remove the feedback, nor did I ask for positive feedback.
Let me know if this is something I should take up with Fiverr to remove the warning or if I am actually in the wrong.