LOL, this is funny. Maybe its the norm or something but today is the last day of evaluation period for me to make it to Level One Seller. I had the green checkmark for EVERY requirement this morning. I was at 91 percent for response rate this morning . A few hours ago it dropped to 90 percent…(I’m was still in the green to get to Level One) then about 30 minutes ago it dropped to 89 percent LOL. Now I am in the red and unless it gets to 90 or more I won’t make Level One. NOW… the thing is, I have not had a message from ANY buyers today and I had 3 sales yesterday and answered each buyer quickly , so how is it that my rate dropped below 90 on the last day of eval . It was at 91 percent for a couple weeks.
The rate is based on your last 60 days so apparently a time of having a good response rate fell off and now you have enough poor response days to make your average drop.
Indeed, but what I’m saying is I have not had a late response or even a response longer than a couple hours since the two times it took longer to respond . And it’s weird that on eval deadline day all of a sudden it drops right below the “passing” mark. I mean if that’s the norm then so be it… just seems a little suspect
I lost TRS when I had on time deliveries at 89% for a couple of hours before it went back up again
Hate to see 1-2% affecting people. Have you checked for spam messages?
I thought the same thing at one time. However, when I contacted CS and pressed the issue they were able to find a buyer who I responded to beyond the 24 hour window. On top of that since I was a new seller I did not have much of a buffer zone, so my stats dropped.
I appreciate your response Vickie.although I know for a fact I was not late on the responses recently it seems like Fiverr has made the decision .
No spam messages and checking my time of answering I was within an hour for the last 3 orders and before those orders I had my gig paused for a couple weeks but still kept a lookout for people trying to contact me
UPDATE- a customer just enquirers about my services and I answered them within 20 minutes and my rate went back to 90 percent.
So with that said, if I don’t have any messages come in for the rest of the day,… it should stay at 9
I assume. We will see
Glad to hear it
@chrisdata’s post may interest you.
Ok…maybe I didn’t make anyone at Fiverr mad…lol. Made the Level One Status !
I once had “Avg. Reponse Time: 8 Days” on my profile. It was absurd because I never took longer than two hours to reply to anyone. I went back and forth with CS for weeks before they finally got it sorted. I still don’t know why that was. So it’s good to keep checking your profile to make sure Fiverr isn’t giving incorrect info.
Yes indeed! In the short time I have been here I can confirm FIVERR has bugs.Keeping an eye on your account is DEFINITELY a good idea, because this is some people’s livelihood and glancing at your account one day and seeing you all of a sudden have a bad response rate that is clearly BS is not a good feeling.