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Did not receive a 4-digit number on a message on mobile phone at withdarw

Hello my name is agus, seller from indonesia, I’m having trouble withdraw, 4 numbers not ferivication I received on my phone and there is no record that I check my network, but the network I am on but only for messages and for the internet can’t, whether it affect?

I want to replace the no phone on the account but I forgot the answer to the security question.

is there anything that could help me?

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You really need to contact Customer Support.

Start jogging :running_man: your memory now.

No need to contact CS. Please clear your browser cache and cookies. Then log in again. Try now! Let us know what happened.

ok thanks andrea, It was very helpful to me, I will try what you suggest…

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have you ever experienced the same thing?