Woke up to another survey request today!
I think it is vital that when we are given the opportunity to answer queries or make our voice heard that we take it and actually think about what we say to them. So if you get the opportunity, take it by answering the questions and filling in your explanations.
This one was quite interesting in the question it asked. Perhaps an attempt to help Fiverr developers work on the things that really matter to sellers. Below is my answer and below that, my explanation which I also filled in.
- The whole site’s cancellation policy seems inconsistent. Many sellers still cancel to avoid bad reviews but also because they believe Fiverr may cancel the order anyway. Forced cancellations should be done in conjunction with the seller involved or at least informed as to why the cancellation was made. How can they avoid repeats in future otherwise.
- I think Fiverr instructions for BUYERS are insufficient. Having some basic instructions and tutorial videos could help. These should be mandatory to watch before the buyer’s first order. Something like the video that is linked to after ordering. This video could cover some of the basics from ToS as well as pushing them to read it.
- I don’t really have issues with any of the other listed options so had to pick one - unresponsive buyers is probably a symptom of number 2 or at least could be solved by my suggestion.
Then I got this lovely thank you message which made it all worthwhile!