Fiverr Forum

Didn't get any files but the project was marked complete


#1

Hi all, I ordered a design package about two weeks ago with a completion date of sept. 8. I have still not received anything but my project in fiverr has been marked complete and closed. The seller keeps assuring me that the files are coming and about 3 days ago he said he wod have all the files by the endo of the day. I still haven’t recieved anything and would like to be reimbursed what do I do? Thanks for the help


#2

Ask seller for your completed work file if he failed to provide then cancel the order manually from your side if seller ignore cancel request then contact Fiverr Customer Support.