Fiverr Community Forum

Didn't get any files but the project was marked complete

Hi all, I ordered a design package about two weeks ago with a completion date of sept. 8. I have still not received anything but my project in fiverr has been marked complete and closed. The seller keeps assuring me that the files are coming and about 3 days ago he said he wod have all the files by the endo of the day. I still haven’t recieved anything and would like to be reimbursed what do I do? Thanks for the help

Ask seller for your completed work file if he failed to provide then cancel the order manually from your side if seller ignore cancel request then contact Fiverr Customer Support.