Hello. I cancelled my order 13 days ago, next day fiverr admitted this cancelation and sent me an email about getting my cashback in 5-7 business days (depending on card provider). After one week they sent me exact same email saying I will get refund in 5-7 business days. I replied to this email, didnt get any response, but in ticket section i can see both of my tickets marked as solved.
Did anyone had same situation? What should I do?