Just hoping for some advice on here - I feel I may have done the wrong thing here.
So I received an order from an individual for four documents for a university application, to be ‘rewritten’, these were apparently for four separate individuals. I took this on on Christmas Eve, and thus I did a great deal of the work on Christmas Day - no problem, it was a large order and I was happy to be able to complete the work. I did give her quite a large discount, too, since it was a bulk order.
I received the documents: no wonder she wanted them rewritten - they were double the maximum word count, and in the most broken English I’ve come across in my five years doing document and statement work, as well as not being culturally what is required for this kind of document (arrogant in places and over dramatic in a way that I often come across with buyers from this part of the world: it’s not their fault, it’s just a cultural thing that doesn’t translate well)
So, I spent eight hours on the work: four on Christmas Day, and four on Boxing Day, staying up to 2am to finish them off (not that this is the buyer’s fault), and I was so pleased with the work: I’d transformed the documents, editing them down to word count, adding detail, making sure the grammar was perfect, etc. I was expecting some revisions since there was so much work, but then I received:
We need the improvement and restructure, not the grammar check
Thank you for your work, but they did not meet my friends’ expectation. Sorry.
So she wanted a further discount, AND she wanted more revisions - she essentially wanted a new document, which is not what she paid for. Obviously it hurts whenever someone doesn’t like your work, but I can take that: documents like these are very personal and buyers often don’t make it clear what they want, or don’t understand culturally what is expected in the document. Fine.
What irritated me is that it was so painfully obvious that I hadn’t completed a ‘grammar check’: I’d completely rewritten these awful documents into something I’d be proud to submit myself, and I had a feeling she just wanted more than she’d paid for. I’m out of office for the next two weeks as I have deadlines outside of fiverr, so I just cancelled the job. And here’s where I think I might have messed up somewhat:
I think you had better cancel the whole order - I clearly cannot meet your expectations, and I don’t have time among everything to deal with insatiable buyers - so the money is yours, and I don’t mind, because I expect it will save me more hassle in the long run.
But let me be clear:
I received four statements which were almost double the length that they should have been. Not only this, but they were in completely broken English, and they were quite obviously written by individuals with no grasp of either the proper use of the English language, nor the correct way of going about advertising oneself in an American context. I spent a total of eight hours working on these statements, and I got them down to the requested word count - and you claimed I had performed a ‘grammar check’. You can’t make a silk purse from a sow’s ear.
I also worked on Christmas Day, and gave you a hefty initial discount as you had placed a bulk order.
You mentioned when I took you on that you had had trouble previously with a seller - and now I know why. Please enjoy the refund, with the knowledge that you have four professional, high-quality personal statements - a far cry from what you submitted.
I really wish you no ill will, and I hope that some other seller might be capable of meeting your expectations.
Yikes - did I go too far? I think I was certainly too rude, and I’m worried I’ll be penalised for it. I’m not going to follow up - I have to stick to my guns and I’ve already lost hundreds of pounds on this order, but I am worried she might report me. I know it’s necessary, but I hate that we have to be so kind, even when people are rude - it reminds me of my days waiting tables, cowering in fear at the power of a tripadvisor review.
I don’t even know if she was trying to scam me. I expect she actually works for an agency, and is selling my work on - this is very common on Fiverr, and they often say it’s for ‘friends’: I don’t mind, I get the work. But such buyers are always picky: they don’t really know what their client wants, and their clients are often entitled because they’re paying hundreds and hundreds of pounds for their service, in turn. Of course, as a result, the client is a V.I.D - with whom, I must say, I’ve always had trouble in one way or another.
Please advise - I knew I’d encounter difficult buyers on here eventually, but this one has really got to me for some reason!
Christmas blessings, if you celebrate,