Fiverr Community Forum

Difficulty using Fiverr

I hired a designer on Fiverr to create a book cover, and paid the agreed fee. Then she said she couldn’t do what I wanted and she cancelled the job. That was fine.

I responded to several other sellers who said they could do what I wanted. Two of them got back to me, said they thought they could do it, asked for further details and images, which I sent. I agreed to their prices. Then neither of them got back to me again. So there was no way for me to say “Buy.”

At the recommendation of a colleague, I went to ******.com and quickly came to agreement with a designer. My work is now underway.

Now Fiverr has the money I paid and I’ve been told I cannot get it back.
So it seems unlikely I will do more business with Fiverr.

Sorry to hear about your experience. What do you mean you cannot get the money back?

If you mean the refund which is now your Fiverr balance you are correct. The funds will have to be spend on Fiverr. There are thousands of very talented sellers here, don’t let one bad experience fool you.

You can contact Customer Support and ask them to send your funds back to your payment provider.

You can only do it a limited number of times.