Fiverr Community Forum

Direct Deposit Bug

Fiverr Site Report a Bug
#1

Hi all,
I have been contacting Fiverr customer support and Payoneer customer support for two months now. Fiverr says its Payoneer’s issue and Payoneer says its fiverr’s issue.

The issue is that I can’t withdraw my funds using the Direct Deposit method. Whenever I click on it, it start the registration process from scratch and takes me to Payoneer page to register again then says my account is under review on fiverr. When I contact fiverr they say the account is approved but it seems there is a bug in the withdraw function.

Having $5400 in my fiverr account now and I can’t withdraw any! I talked to 5 customer support agents from fiverr and 4 from payoneer and each time they say the same thing and im stuck in the middle.

Just want to check if anyone else have the same issue? Or maybe you have any suggestions?

I have been working on fiverr since 2015 and been using Direct deposit for more than 2 years now. I stopped when the Payoneer cards issue happened early this year but now it seems like I can’t withdraw my funds!

4 Likes
#2

It is a good thing that your fund is still on your fiverr account.
Payoneer card issue has been solved, I was even issued a new card.
At the moment I am still using PO card, no problem.
During the PO card scandal, I switched to paypal since direct deposit doesn’t work with my bank.
So if direct deposit doesn’t work, try using the card. Or paypal.

1 Like
#3

Thanks for replying.
What do you mean by “Try using the card” which card/withdrawal method are you referring to?

#4

I mean the payoneer card.
I stopped using it for 1 month but PO fixed that problem just in 2 weeks so everything is back to normal.

#5

That was my problem, my direct deposit does not work so I can’t use the payoneer card since I can’t withdraw the money to my payoneer.

#6

I am having the same issue. When I click on the Withdrawal - Direct Deposit button it sends me an email to set up the direct deposit, but it’s already set up and I log into Payoneer, it says I’m set up to receive funds from Fiverr, but I’m not receiving funds to the Payoneer account. However if I click the Fiverr revenue card it gives me the option to withdraw my funds. What am I doing wrong here?

#7

It’s fiverr revenue card, not direct deposit.

I mean if you ate using payoneer for fiverr, then it’s called fiverr revenue card.

If you are using your local bank account, then its direct deposit.

#8

When I went to set up my withdrawal method, the paypal and revenue card methods were greyed out so I clicked the direct deposit link. I got an email, which directed me to set up a Payoneer account, which I did. I gave them my bank account information. The funds have cleared Fiverr but the money hasn’t been deposited to my bank account, and when I try to check my balance in Payoneer it says zero. IT’s just sitting here in Fiverr. I’m talking to CS now about it. I will let you know what happens

#9

The easiest way is to set it a paypal account and link it to your local bank.

You can contact Payoneer to get further information, I suggest talking to them on the phone, they are really helpful!
Don’t waste your time with the email and live chat :slight_smile: