We have not received an invoice/bill for bought items. This is critical for a company with tax duties. Now we get into trouble with our CPA.
Then I opened a support ticket five weeks ago. I got several replies like “we are so sorry” etc … still no invoice.
I don’t know why it is a problem to generate an invoice? Does anybody had the same issue? What could be done next?
I would like to escalate this topic. I think five weeks for an invoice and satisfying answer is too long. I expected more solution oriented behavior from the support.