I wanted to express my disappointment in an order that was cancelled. A seller was overbooked, and after telling me once to that they needed two more days, they ultimately cancelled my order after a week. They said they were way too busy to complete my order. My order was something creative, and I realize that creativity takes time, so I’m not too disappointed there.
What I am disappointed by is Fiverr keeping the processing fee. The order was $30 with a $1.50 processing fee. I read that Fiverr charges those fees to offset the cost of the payment provider. I get it. It’s fine when the order works. That being said, I feel like I was charged $1.50 for doing nothing but using the site as it was intended. I’m out $1.50 because the seller couldn’t fulfill the order.
Yes, it’s just $1.50, but even if it was 5 cents or $500, it doesn’t feel right to be charged (any amount), and then have my order cancelled. My experience thus far is logging in, waiting, being charged $1.50, and receiving nothing.