So after completing my very first order after waiting for 25 days to get one, I got 3 stars.
I sent a custom offer to a buyer who requested to have a few social media graphics designed. I priced it at half of what she was offering, added free extras, and delivered the output way earlier than the expected delivery time.
The problem was, there weren’t any instructions from her about how she wanted the images to be aside from it being supposed to be “simple”. She went offline after that and never came back until an hour before the deadline.
Taking inspiration from the single photo she sent in, I designed the images around that theme and delivered them. I expected revisions since I did not have any clue as to what she wanted and I thought maybe sending some initial images in could trigger her to give me any comment at all.
I delivered the images 8 hours before the deadline and received no answer from her. I saw her status go online an hour before the deadline so I waited. Still no reply.
When I woke up the next day, there was a revision request from her. Good. I can finally work with something here. She was bound to leave comments, right?
Well, not really. She seemed really enthusiastic about the images, thanking me for them and asking for a very minor font change on a few texts. No other comments, no other complaints. I did as she asked (I even made additional images for her for free) and delivered immediately.
Again I did not hear from her anymore.
Until just a couple of hours ago when I finally got a notification that I received a rating from her. Exciting! From her one and only reply during the entire order process she seemed really happy, so I gave her a 5-star rating (my fault–I should have been real and gave her lower, but she was my first buyer and I wanted to start selling on Fiverr on the right foot).
She gave me a 3. Said I didn’t communicate with her.
I felt like I was rated unfairly. I worked with what little information she gave me, I received no replies from her aside from that one revision request despite me giving her updates every step of the way. I have been sending in drafts and got no feedback whatsoever.
What can I do about this? I guess I should move on, but I want to know what I did wrong to deserve such a rating so that I could improve next time. Would you guys recommend that I contact her?
I have been reading horror stories about buyers here on Fiverr but I never expected to get one on my first order! Way to boost morale.