Recently, I had it hot with a buyer. Who after I had finished working on her order, she requested for a refund upon delivery that she is completely dissatisfied with the quality. However, I declined her request considering the amount of time I had invested in her project and I was happy to offer her a total redesign but she insisted on a refund. It turned out that she started insulting me and saying that if I don’t offer her a refund, she will go to her bank and she will get her refund anyway.
I took this issue to the Fiverr CS and they mentioned that they have forwarded the buyer to their trust and safety team.
Here is what I noticed shortly after this:
I noticed my gig moved from the first page to the 15th page, close to the end of the search. I am now wondering if it was as a result of the issue with this buyer or may be due to the recent cancellations? Now, my order completion rate is only 96% after 3 cancellations this month.
For sellers who have experienced such kind of displacement in the search engine, how long does it take for things to return back to normal? Maybe a ballpark? or could this be due to the large number of orders in the queue? Just thinking out loud.
I appreciate your input on this guys.