Fiverr Forum

Dispute with payment?


#1

Hey everyone. i received this message and was wondering if others had received this in the past and what it meant for your gig and sales? do i have to stop selling this gig? i reviewed the order in question and it went through all fine without any disputes. so i think a payment issue was the cause?



any fellow sellers with some experience in this i would love to hear from you.



thanks



email i received.

We have been informed that a dispute was opened for your order. As a result, we are forced to cancel this order and ask that you discontinue your work. Please note that in some cases disputes are nothing more than temporary holds that are put on funds to make sure that they were authorized by the buyer. The dispute does not indicate that the buyer initiated it. If the dispute gets resolved, the buyer will receive an offer to reorder your gig. Thanks, The Fiverr Team


#2

No, you completely misunderstood the email.

What Fiverr team is telling you is that your buyer filed a dispute (probably with Paypal) so:


  • buyer is going to have his money back from Paypal

  • Fiverr is removing the amount ordered from your balance (you could go negative)

  • buyer's account will be banned from Fiverr

  • you worked for free


Sorry for this bad experience, but it happened to many sellers.
What you could eventually do is writing a ticket to Customer Support asking if they can give you the order amount back to your balance... worths a try but don't count on it...