This same thing just happened to me on an order that was completed and delivered two months ago! I am furious. The email I received from Fiverr says:
“We have been informed that a dispute was opened for your order ******. As a result, we are forced to cancel this order and ask that you discontinue your work. Please note that in some cases disputes are nothing more than temporary holds that are put on funds to make sure that they were authorized by the buyer. The dispute does not indicate that the buyer initiated it. If the dispute gets resolved, the buyer will receive an offer to reorder your gig. Thanks, The Fiverr Team”
I would be fine with this if it was an active order but for an order that was completed and delivered already I should be notified of the dispute and what the dispute is about. If it’s about my work specifically then fine, take the funds (after an investigation proves that I am at fault). However, if the dispute is not with my work then Fiverr should eat the cost.
It is completely unacceptable for an order that was already completed, delivered and put through the holding process be cancelled, and the funds removed from my account; especially without providing any details what-so-ever about what the actual problem is.
I have submitted a ticket to support.