I have a question …I hired somebody to help me design a website through Fiverr and I had some issues with communication.
I’m very strong on communicating and helping even though I’m the customer needing design work I’ve noticed that when I am looking to hire somebody they answer right away within a minute or 2 but once he was hired his green light went out on the chat box. I don’t hear from him for a day or sometimes 2 days. I finally got a reply 30 hours later saying " I am now starting your project" and I will keep you updated. Well 10 hours later. I look into my account and he hadn’t logged in since Sunday just past noon. And he never updated me as to why.
I was able to cancel my order. He didn’t log into my shopify accept to sign in and make a password.
He reluctantly agreed to refund me but told me that I would lose $80 because Fiverr will hold back 80 of my money due to cancellations . I hated canceling my order with him but he promised me something and not deliver and WAS TERRIBLE with communication. I feel he misinformed me that I will lose $80 if I cancel was a tactic to not cancel my project with him.
Today when I messaged him about not logging into my account, I waited 20 minutes for him to reply and see why, and he didn’t reply, I then decided it is time to file the refund request and within 2 minutes BAM… he magically appears "online” and messages me…
I was lied to I had poor communication
he WITHIN 2 MINUTES messages me when I canceled his gig with me.
And then tried to tell me I will lose 80dollars
why would a Fiverr seller do this??
his stats are over 17 gigs 4.9 rating
This looked trustworthy to me and well it wasn’t… any comments are appreciated