Fiverr Community Forum

Do I lose money when the order gets canceled?

Buyer placed an order without contacting me first and turned out he ordered a service I do not provide. As he is completely new to Fiverr, he asked me to deal with order cancellation. While I was handling that, there was a statement under my order cancellation form. It said: “You are losing [order amount] if you cancel this order.”
Do I actually lose my money if the order gets cancelled? Do I actually pay Fiverr out of my earnings??? Or do I lose potential earnings? Can somebody please clarify this? Thank you.

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You lose the money the order that is getting cancelled would bring you. It’s just fiverr’s way of stating the obvious to discourage you from cancelling anything ever, nothing more.

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Oh good. Fiverr can certainly scare the sellers to death. Thank you for your response!

@lenasemenkova Great answer, You always provide simple and great answer. When I see that you are giving replay. I stopped because I sew that you always provide perfect answer to all.