I bought a gig recently from some seller (I believe it’s not allowed to post names here) and it was late (like 5 am) and I was in a hurry so I didn’t check said sellers profile completely. Only the gig and then messaged it (yes it) with what I needed and we got a deal (I didn’t bargain - just wanted to be sure that it can deliver on time) so I went back to the gigs page and bought the gig with a couple of extras.
After some time I got the delivery and I thought to myself: “OK. This was pretty fast - I think I’m gonna even give it a tipp”. But then I saw the result and it was complete garbage.
I was very short on time but I went online and checked that sellers profile and what I saw was very strange. But since I didn’t have the time to deal with it I went ahead and asked for a revision. I knew that it wouldn’t be able to deliver anything even close to what it promised but I it was a new seller (just like me) with about 7 reviews so I thought I might give it a chance. Maybe it will realize its mistake and outsource the job to someone (online or offline) who can do it decently (at least this is what I would have done if I saw that I’m not gonna be able to deliver what I promised).
I even checked what was delivered, left a few comments on the work that was delivered to make it clear (politely) to it that it had delivered garbage.
Anyway, it redelivered the work. It was garbage again so I accepted the offer and left a review according to the experience I had with it and the quality of work it delivered.
So my question now is do I, as a fiver user, have to report that seller (with what I believe is a complete false and highly misleading profile) to fiver support or is this stuff only meant to be done by mods? And if I do report it how exactly can I do that? Just click the report button on the messages it sent me or do I contact Customer Support directly?
Thanks for reading.