sspri17 Posted September 27, 2017 Share Posted September 27, 2017 Hi everyone, I am a new user of fiverr and I get some problems.I bought a service and paid for it when I did not sign up in fiverr. I just clicked the “sign in with FaceBook” at that time and thought it could connect get my information from it, and the website of Facebook and Paypal is showed. I closed the website of FB because I thought my information had been extracted from FB at that time. and then i paid the order with paypal. When I finished the paying, it said I could get the email immediately. But at that time I noticed that fiverr had none of my information, and I logged in my account with FB and found that there was no order.The result is that I have paid for the order(I have record in my paypal) and there is nothing in my account. So I cannot get the service either. Could anyone tell me what should I do now? Link to comment Share on other sites More sharing options...
mariokluser Posted September 27, 2017 Share Posted September 27, 2017 Only CS can help with this. On the forum you will only find users who can’t help you. Link to comment Share on other sites More sharing options...
sspri17 Posted September 27, 2017 Author Share Posted September 27, 2017 Only CS can help with this. On the forum you will only find users who can’t help you.But I cannot find the CS in the website of fivver… Link to comment Share on other sites More sharing options...
n4y33m Posted September 27, 2017 Share Posted September 27, 2017 It is not a service or payment related issue. After reading the title of your thread, I was baffled, but now I think it’s a sign-up error, Contact customer support and complete the full sign-up process, then log in and purchase whatever you want. Do not expect to get the service from a seller as a guest or with a temporary account when you don’t have the re-access of any online marketplace. :roll_eyes: Link to comment Share on other sites More sharing options...
n4y33m Posted September 27, 2017 Share Posted September 27, 2017 But I cannot find the CS in the website of fivver…Here: https://support.fiverr.com/hc/en-usGo to this link, log in and open a ticket describing your problems. Link to comment Share on other sites More sharing options...
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