Sometimes I wonder what’s the point of a gig description, since people seem to ignore it. Consider this part in my gig description:
"Please remember this is a subjective gig, influenced by personal feelings, tastes, or opinions. I cannot guarantee you will like my work. "
And yet what happens? Two refunds in the last few days, big ones, these clients didn’t order the basic package but the most expensive ones. Today I updated my gig description, I added this:
"I expect to get paid for the work. I don’t fight refund requests but I find them extremely unfair and insulting. When a buyer demands a refund, he or she is basically saying “I have no respect for the time you have spent working for me.”
Will it make a difference? Or will I get the same cheapskates ordering?
Here’s an idea, refunds should be 100% optional. It should be up to the seller to decide whether he refunds the money, not the buyer.
Think of airlines, they give you the option of buying travel insurance just in case you decide to cancel your trip. You can also buy a ticket that doesn’t allow modifications, or one that does. Perhaps Fiverr should offer us cancellation insurance, perhaps refunds should be 50%, not 100%. I get that buyers are the reason Fiverr exists at all, but enough is enough, we sellers should have rights as well.