Do This, NOT That! (10 Tips for Sellers)


#1

I may be a Level 2 seller who has been here for about two years now, but there was a lot of trial and error along the way (and I mean A LOT).

Despite the fact that I have a 99% overall rating with over 1,000 completed orders, I’m nowhere near “perfect” and I continue to learn new things daily. (I’m really not trying to toot my own horn… I swear!)

Below, I have included a list of tried and true do’s and don’ts. I learned from my fiverr blunders, so I’d like to share my acquired wisdom. My hope is that you learn something too. :smiley:

Here goes…

  1. Do create an engaging video for your gig (with you actually in it) OR use a unique picture with some text about the gig. DON’T use a random photo from google images or a picture of someone who isn’t you.

  2. Do respond to difficult buyers as politely as possible, all while being stern and setting boundaries. DON’T react to difficult buyers with rude remarks or sob stories. For those exceedingly negative clients, simply contact fiverr support and let them know what’s going on.

  3. Do consistently challenge yourself and work on projects that may be slightly out of your threshold of comfort. This is the perfect way to expand your skill set and enhance the one you already have. DON’T automatically cancel an order because you feel like it could be a bit difficult. Believe in your capabilities.

  4. Do keep your gig up to date. This means remaining conscious of your competition and updating keywords, tags, titles, photos, etc. The market is constantly changing and adapting is crucial. DON’T create your gig and never change a thing about it. Remember: Creating and sustaining a successful gig is a constant refining process!

  5. Do deliver your gig on time and even a bit ahead of time if you can. (As long as that doesn’t mean compromising the quality of your work.) DON’T wait to deliver within the last 10 minutes. The fiverr system isn’t infallible. What if there’s a glitch? Your internet isn’t infallible either. What if your WiFi decides to not cooperate with you? I’d say when the expected delivery is in 24 hours, take away at least 1 hour from that and regard it as 23.

  6. Do treat clients equally. Whether they’re spending $5, $20, or $500. It may be difficult to do that, especially if a client is expecting the world for $5, but you have no idea how many loyal repeat clients I currently have who started out as basic gig buyers. DON’T produce subpar work based off of a lower price. You want your customer to come back and tell others about your amazing work!

  7. Do be confident about upselling your work when you know more work and time is involved (even if that means losing a sale.) DON’T work yourself to the bone and frequently refrain from using the “Offer” feature on the order page.

  8. Do use up as much of the Gig Description as possible. There is a 2,000-character limit for a reason. Utilize it! The more clear you are about what you provide, the more trusting of you your prospective buyers will be. They’ll also have a better idea of what to expect. DON’T just write a few sentences about your gig, even if you have an informative video. This especially pertains to writers! Show buyers why they should choose you.

  9. Do take advantage of the vast majority of features that fiverr offers. From the FAQ and gig galleries to gig packages and gig extras, there are SO many valuable tools at your disposal. DON’T always avoid specific features due to fear of potential failure. I get that there are exceptions. For instance, there can be a bug or you try a feature and see a drastic drop in sales. I kept on putting off the Gig Packages feature. My average selling price was $8 and most of my sales were basic gigs. Once I utilized this incredible feature, my average selling price increased to $15 and my best sellers tend to be my standard and premium packages.

  10. Do participate in the forum and read the content on the fiverr blog. Fiverr Academy is an amazing source as well! You’ll learn a TON. I promise! DON’T fool yourself into thinking you already know all there is to know about fiverr. This includes Top Rated Sellers! We should all consider ourselves to be life long students.

BONUS TIP! Do have sporadic sales/discounts for your gigs, especially around the holidays. Physical stores have them, so why shouldn’t you? Sometimes, I hit a slow period and decide to lower my standard and premium packages by $5. I mention it the gig description that there’s a sale for a limited time. In each gig package description, I include the previous price (WAS $25). Or I even offer a gift for orders over a certain word count. Example: For my poetry editing gig, I offer $5 off for editing of over 5,000 words and free promotion of their poetry book once it’s available. DON’T avoid occasionally changing your prices because you think such a strategy doesn’t apply to people who work online.

So, there you have it fellow sellers! Do you have some tried and true tips? Please share them below.

Also, if you don’t necessarily agree with one or even some of these, let me know why. I’m well aware that the way I go about things may not work for everybody.


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#4

Upselling is very important. Also, if a buyer asks for a revision and you agree to do it, click “resolve” and ask for extra time. 1-day, 2-days, etc. I wouldn’t bother asking for more money since the buyer might reject your revision.


#5

Thanks for adding another “do” to the list. :smiley:


#6

Nice sharing


#7

Thanks for reading! :slight_smile:


#9

These are great comments! I’m a level 2 seller and have been for a few years now. However I haven’t spent a lot of time in the forum. Now I will I think there is a lot a can learn here!


#10

You’re welcome! :smiley:


#11

Thank you! I’m glad you like them.

And yeah, that will be time well spent! I’ve learned so much from fellow sellers on the forum.


#12

ABSOLUTELY TRUE! Thanks for the helpful ideas…


#13

Thank you for reading and commenting! :smiley:


#23

There’s tips in here I realized myself over time and some I’m still shying away from (like packages!). Good post.


#26

Well, take it with a grain of salt, I’ve learned a lot from trial and error. Each buyer is a whole other universe, some will accept a custom offer and pay you to make a revision, others won’t. Sometimes it’s better to work for less today so you can work for more tomorrow. However, there are exceptions. A repeat customer gave me a $35 order ($20 for 1-day deliver) and asked me to do somethings besides her original order.

So I delivered the gig, and told her that for the extra stuff, I can send her a custom offer. It may seem greedy of me, but the extra stuff she needed requires extra thinking, so I’m entitled to extra money. Besides, nobody forced her to pay for $20 1/day delivery. She could have been patient and wait 3-days like everyone else.

Either way, I hope she accepts my offer. She’s a bookkeeper, so my rates are probably cheap for her.


#27

Thanks! I’m glad this was helpful for you! :slight_smile:

I’ll definitely consider writing another post. However, I wouldn’t really know what to say about gig packages because they weren’t around when I started being a seller.

The thing about getting that first sale is not to sit around and wait. You also don’t want to be messaging random buyers and asking them to purchase your gig. (I’m not saying that’s what you’re planning on doing. It’s just something I’ve witnessed other new sellers do.) Those Do’s (especially 1, 4, 8, 9, and 10) I shared above will certainly help your gig stand out so you can look professional and attract that first buyer.

Here’s another “tips post” I made about a year ago: http://forum.fiverr.com/discussion/how-to-get-that-5-star-rating-every-single-time/ This revolves more around receiving positive ratings.


#28

Thank you! :slight_smile: And I totally know how you feel. It’s a risk that shouldn’t be taken lightly. Gig Packages have worked great for my biography writing gig and poetry editing gig. But I can’t say they’re the perfect option for every single category.

I’m glad I took that risk because I make so much more per sale! It was worth it.


#30

It really does depend on the situation and the buyer.

That really isn’t greedy of you! It’s not like you’re being sneaky and asking for more money for no reason.

It’s normally worth the risk. At least I’ve found that to be the case as a seller in the creative writing and editing/proofreading niche.

I hope she accepts your offer too!


#35

Thanks to the thoughtful feedback, I’ll definitely create more of these kind of posts in the future. :smiley:


#39

She was really wonderful, I didn’t send the offer because I needed the $35 and didn’t want her to get angry and cancel the order, so I did the additional job for free and she gave me a $20 tip.

However, I did learn that before I do a job, I must be sure of what the client really needs. Sometimes people order a Facebook ad when what they really want is headlines.


#40

Nice tips.


#45

nice and comfort tips!!!


#47

That’s great news! What a generous tip. :slight_smile:

Yes, this just made me think of another “do.”

*Do ask questions and confirm things with your buyer before proceeding.

The last thing you need is to work hard on something they don’t even need. D: It’ll be a lose-lose at that point…