I always respond to reviews twice.
The first one goes on the buyer’s page. This review is the one the buyer will see. If they are new and I am not sure what kind of review I will get I merely say thank you. If they are a repeat customer whom I know will leave me a good review, I give the buyer a review indicating how much I enjoy working with them.
The second review is given after you see the buyer’s review. Unless the buyer goes to your gig page, they do not see this review; this is the review that appears just below the buyer’s review on your gig page. However, I am writing it more for prospective buyers who view my gig page.
Also, if you receive a less than stellar review, this is where you can tell your side of the story. If you get a positive review, the second review is a place where the prospective clients can get to know you so now is the time to create a positive image of yourself.
In the second review, I do three things.
- I acknowledge the buyer’s review with something like:
I am happy I was able to help you. or It was my pleasure working with you.
- Next, I tell the type of service I gave the buyer.
I work hard to provide the best proofreading service possible. or I am always happy to help you with my letter writing service.
- Last, I tell them I would like to work with the buyer again.
I hope to see you again soon! or I’d love to be a part of your growing business.
I learned this method from another seller who gave a booklet away on the Forum for a short time about how to write reviews.
My review rate is 82% so, this method must work.