This is normal. You need to stop thinking that it’s 5-Star or nothing… Not everyone gives a 5-Star review. Some people are extremely honest in the way that they leave feedback, and might feel that in a particular area, you deserved a 4 instead. We’ve had plenty of 4.3s and 4.7s, along with comments that say the client loved our work. It’s normal.
This is called ‘feedback manipulation’, and if any of your buyers discuss this with Customer Support, you’ll receive an official warning for it. If you’ve done it more than once, you could lose your account. Buyers are entitled to leave whatever review they like, and your first reaction to getting a less than 5-Star review (in your case, a 4.7!) should not be to contact them to ask why. I know it’s tempting - but some buyers will feel that you’re pressuring them. I know I would!
Take the review. Leave a polite and professional response in the appropriate section of the review page. Move on.
I don’t buy this. People claim that this happens, yet we’ve never, ever had it. This sounds like the kind of thing a buyer who feels ‘backed into a corner’ would say, when confronted by a Seller. I read your reviews - they were excellent, and I think the scores were intentional.
If you continue down this path, you could wind up losing more than just a seller level. 4.3s, 4.7s are EXCELLENT reviews. Look, even a 3 star is still considered ‘good’. Stop chasing something that really doesn’t matter, especially when the consequences of doing so could be losing your account!