I offer my services as a vocalist. A buyer wanted me to interpret his song and sent me his material. I sang an excerpt from his song in two different styles to give him an idea. He then asked me if I could try it in a different direction. All in all, I sent him five different samples of his song before he actually booked me. With the booking, he sent me a snippet from my own demo material, a few seconds where I rather shout than sing, and wrote that he wanted it that way. So I recorded the whole song and delivered it. His response was that he had decided that he did not like it and wanted to cancel the order, even though we had agreed on 10 (!) revisions. He opened a dispute, asking for cancellation with the reason being “The seller can’t do the job”.
Now, all ranting aside, here is my question:
I am aware that accepting the cancellation will affect my order completion rate and probably my search ranking. However, if I don’t accept it, he would probably leave a very bad review.
But does the reason “The seller can’t do the job” have a negative impact? Does it make a difference if I decline the dispute and open a dispute myself?
Maybe I am just offended. :-/
I am curious to hear your thoughts on this.
This has turned into a rant. Maybe it would have been better there.