How long does it take to Fiverr to solve an issue that Seller has with a Buyer? Does Fiver back up Sellers if they don’t want to issue a refund to a Buyer that received what they were promised through a gig, but that are still unreasonably unhappy?
I’ve always issued full refunds to clients that asked me for work that I noticed I wasn’t able to do. And if discussed fairly and politely, I don’t see any problem about that. But I am experiencing a terrible situation with a buyer, who’s unreasonable and unpolite.
Let me tell you more of my situation:
I had a specific request from a buyer and started working on a custom offer for him. The service that needed to be provided was simple, a high resolution half-tone image that would have followed an example picture he passed me.
Even though I’ve been sending him what requested, he got back to me angrily, accusing me of getting the image from goggle and threatening me that if I wouldn’t have passed the exact result he wanted, he would have applied for a refund. I tried to calm him down and asked him, politely, what needed to be changed from his point of view (as he had 1 revision included in my service) because I couldn’t see much difference with the reference image he gave me.
He wasn’t able to explain in detail and his comments looked too general (“do exactly as the picture I passed you”) I’ve been super present and understanding towards him, but he gives very less attention to what I say and clarifications I ask.
I’ve been polishing the image much more, by following my instinct as he can’t give me clear directions. I even gave him a 2nd free review as it’s something I do when there are issues. But he’s still asking for reviews (unpaid) and threatening me that if I don’t send him what he asked, he will cancel. Also, he’s now complainig on the price he paid… that it is “too high”, while it is not true.
Personally, from his attitude, I find that he wants to take advantage from my service, has already received what he needed but wants to get his money back from it. I also discovered that this buyer probably has fake info on his profile (fake photo, probably fake location and fake bachelor degree dated 2024?!!), I wished I would have seen this sooner so that I would have avoided offering him anything.
I contacted Fiverr, explained them the situation with screenshots of our conversation, my work and photoshop workspace (to show them that the work I’ve sent is authentically mine).
I’ve been waiting them since yesterday morning and am wondering how long will it take to take action on this situation… and if they will handle it fairly. I don’t want this buyer to get free work from me, especially for the way he acted towards me.