Hello folks! Hope you’re having a great day!
I’ve noticed that Fiverr is in the habit of stretching Gig’s cover when it shows up in the search page and i’m curious if it affects your covers too.
The Gig page itself is fine, and Dashboard in Seller’s account too… But we’re not looking at how search page looks from Buyer’s perspective often enough i guess. Here’s what i mean:
Do you see that everything’s stretched? My monitor is standard 1920x1080, and you can see that letters are alright, problem’s not on my side.
Oh, btw, i’ve submitted a support ticket about that. Here’s what “”"“Davor”""" answered me with:
I will gladly help you with this today!
I understand that you want to know the correct aspect ratio for images to show correctly in thumbnails.
All you need to do is make sure that these images are high-quality and above (or at least at) 690x426 pixels. The image file you submit must be 550 pixels in width and 370 pixels in height and it cannot be larger than 5MB"
See that? “make sure it’s above 690x426; it must be 550x370”.
C O N T R A D I C T I O N .
550x370 works better than the other one but it still stretches it to around 110%.
What a joke. And to think they take 20% for that.
Does it do the same thing on your side with your gigs, folks? Have you managed to fix it somehow?
Thanks and have a good day!