A buyer has recently placed an order without contacting me and purchased my basic video production package, they have however selected the incorrect one for what they requested, they should be paying for the intermediate package which is significantly higher in value. If I go into the resolution centre and select " modify the order " and select:
“The buyer requested additional work, which wasn’t in the scope of the original order”
Will this count as cancelling the order? I do not want my completion rating to drop, what would people advise in this situation. It is the first time it has happened, usually people get it right.