I’m new at fivver and I’ve made my first order few days ago.
My order was from a seller rated as “1 level”, she’s 1 month on the website, when I ordered she had about 10 feedbacks, but 100% positive feedback.
Her official basic gig included illustration of 2 characters +background (I’ve made a screen shots). She had an extra gig for 2 additional characters.
I wrote a message to her before I have ordered. I explained that I need illustrations for my book. I asked if her gig includes 2 characters and background (as she written) because I wanted to make sure. She said it does.
She complete the order quite profesional. But then I sent her a message that I’d like to make orders of the rest of the illustrations and she said that backgrounds are an extra gig now. She also changed her gigs as now a background is actually an extra gig (once again - I made screen shots).
From one hand, I’d hate to cancel the order or to give a bad feedback (actually I immediately gave her a positive feedback) because she put time in one illustration.
From the other hand:
- Needless to say, I can’t use her one illustrate at all. I ordered now from another illustrator with her unique style.
- It was a “whole” project - so technically - she didn’t deliver to me what I needed. Seriously, I can’t use her one illustration anyway.
- I feel it’s realy unfair to change the rules in the middle of a deal. She maid a price and then, in the middle of the project, she changed it. If I knew from the beginning I wouldn’t ordered from her.
Please let me know whats right to do - should I cancel the order? (Am I even able to do it after she sent the illustration?)
Also, maybe I should mention I’m a very comfortable buyer - after she sent me the illustration I thank her privately and gave her a great review. I didn’t ask anything further (revisions, etc.). So the fact she changed her mind about pricing her gigs wasn’t related to me.
I’ll appreciate your advices