So I spend a lot of time on the forum and as a Mod, I tend to read or at least scan the majority of topics that are posted. This is great in many ways as I get to hear about issues and bugs and can react or check for them before they affect me. However, after a little incident today, I am wondering if some of the negativity that the forum has at times affects me and gives me a negative attitude to clients when something is wrong.
Today, I got an order of $175. It was including a $100 extra fast fee which is unusual as well as the fact that they had not contacted me first - again unusual for a larger order.
The actual order was for translation but the number of words in the document was 5 times what had been paid for. Immediately my mind went to “this guy is trying to screw me” and as I debated whether to just cancel it, I thought each of the following:
- He has tried to get it extra fast but without paying the fee properly
- He is trying to take advantage of the unwillingness of sellers to cancel orders now
- He is hoping I will just do it because it is a big order
- Various other complicated scenarios based on the experiences I have read about on here.
After taking some deep breaths through a cigarette I sent a nice message explaining that they had underpaid and with a custom extra for the additional amount of $275. The buyer paid the extra within 5 minutes and apologized, they misunderstood the package description.
Imagine if I had just cancelled it?