I am using Fiverr as my sole earning methods since the 3rd quarter of 2015, with the help of my first client who gave me first 5-7 orders which I got after 2 months of my account and gig creation I was on the first level and in the next 3 months I was on second( Slow pace, I know…).
At the end of 2015, I was overloaded with orders even though I increased my gig price 4-5 times higher but still, orders were flowing in and sometimes I had to decline my clients. Then Fiverr’s infamous gig rotation happened and I was on 0 orders from March to May, then again orders start flowing in when I was visible in the search results and again I was making $600-800 every month for next 3 months, then the cycle repeats and keep repeating 3-4 times every year but it was all okay as I was earning good profit which kept me sustained for unemployed months.
Then a dreaded update came in form of cancelation rating reduction and pro sellers, so these pro sellers acquired the place of top sellers, top sellers took the place of 2nd level sellers and 2nd level sellers took the place of the first level and 0 level were forced to become extinct.
So I am affected mostly by rating reduction, because of cancellation ratings.
Actually, cancellation could happen because of any reason which I will list down further. But the issue is whether it is forced(processed by CS), mutual(we both agree to cancel) or chargeback(Paypal, Elon musk you should take this system back) in all of these cases the only affected party is the seller, you will lose your funds, invested time, motivation to do more orders and grow more and also the trust on Fiverr support system.
So the following are cancellation reasons, I have experienced them first hand.
The product is not as discussed ( Fiverr CS don’t see what we discussed, they see what buyer want to see them we discussed )
Not On time delivery ( Client kept increasing demands and you kept saying yes and working on them, now order is late and the client was already on the rush. )
Just didn’t like it ( Add any crap or lie reason here, press the cancel order and boom, you got refunds ! )
Client don’t think that your work worth the money they are paying ( So suppose your client requested to do the task quickly and for the impression, you did it really fast with all your team working on it and presented the results in 2/3 time, now client think that this is short time work so he won’t be paying discussed amount, or if the order is placed then refunds are just a snap of Thanos )
I can do it, why would I pay to you, just cancel the order. ( The client saw some youtube video related to the work he asked you to do and now he thinks he can do it )
Found cheaper option ( You discussed the price, offered the best price you can and got the order. After you have started working on the order client found another seller, half price, halftime and ten times better profile picture, now you will refund ugly face )
Chargeback ( Wants to get something for free? Order on Fiverr and after getting delivery just raise an issue in Paypal, you got the money and the product, best of both world, right? )
You didn’t use the built-in order delivery system( So no matter whether it can be fit in delivery system upload limits or not, just deliver it through the delivery system, otherwise you did nothing and you were trying to scam the buyer )
and in all these cases, you will lose not only the fund and hard work, you will lose completed order ratings, your rankings ( on every 15th of every month ), and new orders, and new buyer requests as well( You will see only few, only for few seconds)
My suggestion to all the sellers,
While working on Fiverr, swallow your pride, forget your rights, and just serve, never ever complaint because for each and every complaint CS has a template to paste on your face, which neither resolve an issue nor helps you get your ratings back and even if you expect to see the fraud buyer banned then don’t expect that too. Buyer is god, God is never wrong.