Fiverr Forum

Don't you think Fiverr Customer Support Is Better Than Before From last month?


#1

Most of the time I was angry with the customer team before… Most of the time some people were replying to a different thing or they replied without reading it properly… Never thought about the seller… Just about the buyer…

But from last month I truly felt a difference… The site is getting more responsible …It’s like a genuine market place now… Truly felt like a new beginning… Is Fiverr running by the same team now?? Or are they sold it to someone else??


#2

Yet there where forum posts from buyers who told that customer support never helped them, never thought about the buyer but only about the sellers… :stuck_out_tongue:


Regarding your title question: I haven’t noticed any difference compared to last month, but I did notice quite a difference compared to previous years. Here are my personal observations while dealing with CS:

  1. in the beginning when there were not many sellers, CS was a small team and were responding to requests without using canned responses;

  2. over the years though, the marketplace began to grow like crazy, so I’ve started seeing new faces in the CS team, but at the same time I started seeing a lot more canned responses :confused:

  3. the last year I’ve seen pretty much the same team, but for some reason they’ve started moving away from canned responses as much as possible, providing more helpful / personalized responses :slight_smile:

So is CS better than last month? I don’t know as it’s too short of a time span to compare against. But is it better than previous years? Oh yeah!

P.S. and as far as I know, Fiverr hasn’t been sold to anyone and still has the same CEO, and many of the old CS members, too :wink:


#3

Does anyone hate to feel like they are an annoyance when they have a bug on the site they are asking for help with?
CS handles these questions of mine well but still I don’t like to feel like I’m being a burden. But I know I am.


#4

yes i heard this before that customer support were more towards buyers and not for sellers dont know whats condition now


#5

He he :slight_smile: Thank you very much for replying to my post :slight_smile:


#6

Thank you very much for replying to my post :slight_smile:


#7

Thank you very much for replying to my post :slight_smile: :slight_smile:


#8

welcome :slight_smile:


#9

Think of it this way: we can be are indeed a burden/pain for CS when things go awry, but we’re a necessary pain :grin:

I bet nobody likes to feel pain - but just like a body needs to feel pain to know when something is off or isn’t right, as well as how much of a problem it is, Fiverr itself is a digital organism that needs the pain (that we can be) in order to realize there’s something wrong and how bad it is.

If there are just a few reports, it’s a temporary pain, no biggie, it usually solves by itself. If there are multiple repeated or prolonged reports that become a burden to deal with, then it’s bad, like all-hands-on-deck bad :stuck_out_tongue:

Being a burden/pain in such scenarios is what makes Fiverr going :eyes: It gets the people going :smiley:


DISCLAIMER: This is by no means a post to make people annoy/spam CS with tickets. To anyone reading this, please do not harass CS with constant tickets. Don’t be a pain where there should be no constant pain :eyes:


#10

just found this article now whats your thought about fiverr this is totally wrong happening here punishing sellers for buyers fraud


#11

i mean really ? negative balance ? this is not a fair