Fiverr Forum

Down my order Completion Rate without any fault


#1

Today’s morning I get a direct order from a new buyer. He/She brought my basic package but when I checked his requirement, I saw he/she has demanded premium service, I told the buyer please check out the gig packages again because your demand matches with the gig’s premium package.

10 minutes later He/she wants to refund and has no more budget.
So there is no way as a seller.
Order mutually cancel
The buyer got the full refund but I got the morning bamboo
“Down my order Completion Rate without any fault”

I think,
Every Fiverr seller feels an option here if any order is canceled by mutually, No demotion apply on here.

Thanks
Tania


#2

Hundred of seller face such issue daily. Please put a line in your gig saying “message us and clear your doubt before ordering gig” if you want ti prevent your earning from hurt.


#3

No matter what, some buyers will go blind and order without any prior contact!