Fiverr Forum

Download Completed Files - Watermark is Still Visible


#1

Good day, my seller completed my new logo and I must say that she’s done a fabulous job however, I downloaded the file and it still contains the watermark. I’ve successfully paid and even tipped the seller. What am I doing wrong.
Thank you for your assistance.


#2

Contact the seller in question and ask for a file without the watermark.

Cheers!


#3

Thank you. I’ve done that and as it happens, the background of the logo is white as is the “watermarked” text so there is a white line running thru one of the pieces of text.

Thanks for your help.


#4

Gotten any response from the seller yet?


#5

No response at this time.


#6

Would advice you followup on him/her.


#7

Thank you very much melgraphics1.


#8

You welcome.

Best wishes.


#9

Did you ever get this issue resolved? I just purchased a logo and it has the watermark. I wrote to the one that created it and I’m sure it will be resolved just didn’t know if its something they do or a issue with the site???


#10

It’s a Fiverr feature, the watermark should be removed once you mark the order as complete.