Download Completed Files - Watermark is Still Visible

[papaskitchen]

Good day, my seller completed my new logo and I must say that she’s done a fabulous job however, I downloaded the file and it still contains the watermark. I’ve successfully paid and even tipped the seller. What am I doing wrong.
Thank you for your assistance.

[melgraphics1]

Contact the seller in question and ask for a file without the watermark.

Cheers!

[papaskitchen]

Contact the seller in question and ask for a file without the watermark.

Cheers!

Thank you. I’ve done that and as it happens, the background of the logo is white as is the “watermarked” text so there is a white line running thru one of the pieces of text.

Thanks for your help.

[melgraphics1]

Thank you. I’ve done that and as it happens, the background of the logo is white as is the “watermarked” text so there is a white line running thru one of the pieces of text.

Thanks for your help.

Gotten any response from the seller yet?

[papaskitchen]

No response at this time.

[melgraphics1]

No response at this time.

Would advice you followup on him/her.

[papaskitchen]

Would advice you followup on him/her.

Thank you very much melgraphics1.

[melgraphics1]

Thank you very much melgraphics1.

You welcome.

Best wishes.

[lallalilley]

Thank you very much melgraphics1.

Did you ever get this issue resolved? I just purchased a logo and it has the watermark. I wrote to the one that created it and I’m sure it will be resolved just didn’t know if its something they do or a issue with the site???

[catwriter]

Did you ever get this issue resolved? I just purchased a logo and it has the watermark. I wrote to the one that created it and I’m sure it will be resolved just didn’t know if its something they do or a issue with the site???

just didn’t know if its something they do or a issue with the site???

It’s a Fiverr feature, the watermark should be removed once you mark the order as complete.