Been selling on Fiverr for about 6 months now and it’s been a wild and wonderful ride! I should hit my 500th order in the next week and about half of my income is now through the site, which has been unexpected and fantastic.
About 5-6 days ago, my impressions/sales PLUMMETED (by 8K). I know lower impressions don’t necessarily mean lower sales, but it 100% has in my case. I was averaging between 5-10 orders a day, and now I’m lucky if I get 1 or 2. As I’ve been devoting more time (and depending more heavily) on the fiverr income, this has gotten scary really quickly! I had a glitch on my number orders about that time (6 days ago) and a wonderful customer service representative quickly took care of it by placing a “refresh” on my account. I followed up with him just to double check that the refresh didn’t correlate to the dropped impressions/wiped SEO or something and he assured me it didn’t.
A) I’ve cleaned up the gig that’s my main seller to hopefully improve SEO. But any ideas as to why the catastrophic drop? Any other ideas to get back in the game?
B) The customer service representative recommended I get in touch with my Seller Success Manager, who (outside of an initial email intro and friending me on Skype) has COMPLETELY ghosted. I’ve tried to respond both through mail and skype (over the past several months, mind you) to ask some questions, and never hear back from him.
I have LOVED my time with this platform but I am scared/frustrated/worried by all of this. Help?