Fiverr Community Forum

Dropping the level, need correction

Hello, … I need the help of any member of team fiverr,

I have good record in all my years in fiverr, but the system droped me from the level 2 to level 1, and now will drop me from level 1, … why ? if in one part of the analytics page appear the follow;

Rating Breakdown
4.9 Communication With Seller
4.9 Service as Described
4.9 Buy Again or Recommend

and in other place in the same page appear this:

Maintain these standards to remain a Level One SellerAchieve these goals to become a Level Two Seller

Response Rate

Respond to 90% of the inquiries you received in the last 60 days
100%

Order Completion Rate

Complete 90% of your orders, over the course of 60 days
96%

On-time Delivery

Deliver 90% of your orders on time, over the course of 60 days
100%

Rating

Maintain a 4.8 star rating, over the course of 60 days
4.6 ( is not the same than what show you above)

Selling Seniority

Complete at least 120 day as a Level One seller
120 day

Orders

Receive and complete at least 50 orders (all time)
50

Earnings

Earn at least $2,000 from completed orders (all time)
$2,000

Days Without Warnings
Avoid receiving warnings for TOS violations over the course of 30 day
30 day

… thiis situation can damage my reputation.

although this is what say about my raiting:

Ratings
(193)
All-Time Rating 5
(186) 5 star
(5) 4 star
(1) 3 star
(0) 2 star
(1) 1 star

then, how the system will send me drop the level, if I have many things good and almost nothing bad?

please, I think is a bug in the program, but if is not, then I thing the team need review how make a best califications to the seller for not affect the record and our customers reference.

Thanks for your help

It is not the same as the one above, because the one above is your all time rating, and 4.6 is what you have in the last 60 days.

It’s not a bug, it’s how Fiverr wants it to work. If you wish, you can contact Customer Support, and share your thoughts about it with them.

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