Fiverr Forum

Duplicate payment and no order


#1

Hi,

I have tried to use my credit card 2 times and the payment was delivered on the bank side but Fiverr didn’t get it. I have paid 2 times for the same order with no order at all.

I’ve tried to open a ticket, but no one is answering (there’s no tchat or phone number !) - What is that company? I have spend more than $2k from the beginning! Come on!


#2

Please contact CS. We are buyers and sellers and cannot help you.

Customer Support

https://www.fiverr.com/support_tickets/new


#3

It looks like this starts happening too Often here.

I know it’s inconvenient that they don’t have direct contact but if you placed a ticket they will reply to you in 24-48 hours and will solve it for you