I tried to pay for an order a user sent me. My credit card has an approved transaction for the specific amount but Fiverr system said that the transaction did not went through and the order is still unpaid.
I am trying to contact fiverr support but there seem to be no email support (which is bad). Tried to use the online ticketing system but I did not receive any confirmation that my query was submitted (again, bad) and in my “Help & Education Center” where I was redirected after submitting the ticket, there is nothing under Requests.
Poor user experience.
So how can I get in touch with Fiverr? I have been charged by them for nothing.