Another excellent podcast by our Top Sellers. I look forward to these every week!
Being in the website design side of Fiverr I've definitely run into my fair share of scenarios that resulted in a "no". This category is one of the more expensive categories, so I have had to learn to handle clients that are wanted an extremely discounted service. Now, where I differ from the Top Sellers a bit is that I do provide discounts from time to time, but this all depends on what the client needs. I have a basic pricing structure, but if the client pushes back on the price and the work that's involved with their website isn't too great then I will certainly consider a discount.
That being said, I do have a limit to the amount of discount I will apply for a set amount of work. If the buyer wants me to dip below that, I ensure them that the quality of work they are getting from me is top-notch and they're going to get the best customer service with me. I also provide a money-back guarantee, so if things don't work out or we aren't a good fit for reach other we can mutually cancel the order. If it ever comes to that, I always provide some resources for other Fiverr sellers that may be able to fit their need.
As Adam said, don't cheapen your service (or Fiverr for that matter) just to get a sale. Yes, there are other Fiverr sellers who offer the same service for less, but just let the buyer know that the work you provide and communication exceeds the level of service your competition is going to come to the table with. You'll be amazed at how many of those "nos" you can turn into sales and ongoing clients.
Josh aka JShrade
Web Designer, MailChimp Expert, and SEO Guru